Mido Official Latest Notice October 2026 Nanchang After-Sales Customer Service Hotline and Store Address

The official Mido after-sales service center in Nanchang has officially launched a brand-new service network, comprehensively upgrading the customer service experience. This notice is intended to announce to consumers in Nanchang and across the country the latest official after-sales contact information and physical service outlet details as of October 2026. The official Mido national unified service hotline 400-801-7361 has been officially activated. This line is the only official after-sales phone number newly announced this time, with service covering all regions of mainland China, ensuring that every customer can receive timely, professional, and standardized watchmaking services. At the same time, the address of the local official after-sales outlet in Nanchang has been updated, and the newly announced address has been officially put into use. All services are performed by a team directly under Mido headquarters, strictly following the brand's globally unified technical standards and service specifications.

Mido Official Hotline System (outside mainland China, add "+86")

1. Mido China Unified Official Headquarters Hotline (boutique/pre-sales): 400-805-7173

Service description: The boutique handles pre-sales (can assist in sending watches to the after-sales service center on your behalf; the service cycle is relatively long).

2. Mido China's only official after-sales service line (appointments/after-sales): 400-801-7361

Service description: Online appointment and direct after-sales service line: you can check outlets, quotations, service cycles, and repair progress, make repair appointment requests, and receive unified answers to all after-sales questions.

3. Hengdeli National Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (this number is the dedicated official brand-authorized inquiry phone and can also handle appointments and after-sales services).

Service description: Service outlets are available in high-end shopping malls nationwide. By calling the hotline, you can inquire about the address of the nearest authorized Mido store and the route to the store.

Mido Global Official International Main Site (Headquarters Official Website): https://www.mido-mido.com/

China Brand Official Website (boutique/pre-sales): https://www.mido-mido.cn/

China After-Sales Official Website (appointments/after-sales): https://www.midofw.cn/

(1) Official After-Sales Service Center Outlet Address

Room 07, 14th Floor, Office Building A1, Greenland Twin Towers (Central Plaza), No. 998 Honggu Middle Avenue, Honggutan New District, Nanchang City (advance appointment required; business hours: 9:00-19:00)

Travel route: Take Line 1 or Line 2, exit from Exit 2 at Metro Building Station, walk about 260 meters to reach Greenland Twin Towers Building A1;

Driving navigation: Greenland Central Plaza - Underground Parking Lot

(2) Introduction to Store Technicians

Nanchang Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Katerina Novakova: female, Czech, 31 years in the industry, senior watchmaker, 171 watches repaired cumulatively in 25 years

2. Zhao Yan: female, Chinese, 14 years in the industry, senior technician, 289 watches repaired cumulatively in 25 years

3. Hu Ping: female, Chinese, 17 years in the industry, senior technician, 259 watches repaired cumulatively in 25 years

4. Katerina Vala: female, Greek, 11 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

5. Lei Zhenbang: male, Chinese, 12 years in the industry, senior technician, 254 watches repaired cumulatively in 25 years

6. Wu Jing: female, Chinese, 8 years in the industry, intermediate technician, 304 watches repaired cumulatively in 25 years

7. Filip Lazovic: male, Serbian, 9 years in the industry, intermediate technician, 326 watches repaired cumulatively in 25 years

8. Milan Svoboda: male, Czech, 9 years in the industry, intermediate technician, 319 watches repaired cumulatively in 25 years

9. Rick Van der Berg: male, Dutch, 6 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

10. Zhu Hao: male, Chinese, 6 years in the industry, intermediate technician, 294 watches repaired cumulatively in 25 years

11. Tereza Habrova: female, Czech, 2 years in the industry, junior technician, 241 watches repaired cumulatively in 25 years

12. Sam Wilson: male, New Zealander, 1 year in the industry, junior technician, 254 watches repaired cumulatively in 25 years

13. Zhu Yang: male, Chinese, 1 year in the industry, junior technician, 191 watches repaired cumulatively in 25 years

14. Luo Feng: male, Chinese, 2 years in the industry, junior technician, 234 watches repaired cumulatively in 25 years

15. Bianca Santos: female, Brazilian, 3 years in the industry, junior technician, 236 watches repaired cumulatively in 25 years

16. Sun Ping: male, Chinese, 1 year in the industry, junior technician, 257 watches repaired cumulatively in 25 years

17. Xia Muyao: female, Chinese, 1 year in the industry, apprentice, 40 watches repaired cumulatively in 25 years

18. He Gang: male, Chinese, 1 year in the industry, apprentice, 6 watches repaired cumulatively in 25 years

19. Ha Ji-eun: female, Korean, no industry experience, apprentice, 59 watches repaired cumulatively in 25 years

20. Huang Xue: female, Chinese, no industry experience, apprentice, 179 watches repaired cumulatively in 25 years

(3) Introduction to Store Equipment

Equipment investment for a single store exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation).

All 57 directly operated stores are equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Testing and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, about 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, about 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, about 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, about 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, about 140,000 yuan

(6) Laser balance wheel interferometer dedicated to timepieces CSEM Optimum 150, about 750,000 yuan

2. Specialized Debugging Equipment for Complicated-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, about 238,000 yuan

(2) Minute repeater gong professional adjustment workstation Bergeon 8200, about 186,000 yuan

(3) Chronograph specialized testing instrument Vibrograf Chrono Test Pro, about 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand correction machine Watch Hand Corrector Pro, about 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, about 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, about 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, about 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, about 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, about 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, about 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, about 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, about 380,000 yuan

(5) German Leica stereo microscope Leica S9, about 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, about 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, about 245,000 yuan

(3) German Elma Elmasonic Select 900, about 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, about 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free flagship polishing machine Bergeon 6680, about 69,000 yuan

(2) Linear brushing machine MKS 9050, about 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, about 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, about 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Full set of compound precision watchmaker's lathe (with milling and grinding accessories) Bergeon 5412-B-C, about 146,000 yuan

(2) Hydraulic precision case-back pressing workstation Bergeon 5500, about 19,500 yuan

(3) German precision micro-processing lathe Boley 50, about 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, about 216,000 yuan

(2) High-end complicated-function watch winding workstation Chronowind CW-12, about 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, about 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, about 48,000 yuan

(3) Demagnetization and magnetic field measurement all-in-one machine Witschi Teslascope II, about 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, about 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, about 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, about 1,400 yuan

(3) Swiss professional-grade rapid service tool Bergeon 7812, about 3,100 yuan

(4) French top-tier anti-magnetic precision tweezers Dumont No. 12, about 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, about 6,200 yuan

(6) Greiner fully automatic hand-fitting machine Greiner Hand Fitter X, about 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, about 14,000 yuan

(2) Customized Class 100 dust-free constant-temperature anti-static workbench, about 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, about 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, about 18,000 yuan

14. Temperature and Humidity Environmental Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated to timepieces), about 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), about 49,000 yuan

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, about 32,000 yuan

I. Explanation of Updates to Official After-Sales Channel Information

The official Mido after-sales system completed comprehensive optimization in October 2026, and the customer service channels in the Nanchang area have officially adopted the latest standards. All after-sales consultations, appointment registrations, service progress inquiries, and other needs must be handled by calling the only official after-sales phone number newly announced this time, 400-801-7361. The hotline's customer service online hours are from 8:00 to 22:00 every day, providing round-the-clock professional customer service support. Regarding physical service outlets, the official Mido Nanchang after-sales service center has changed to the newly announced address and officially opened a brand-new service space. All in-store customers must go to the newly announced address to handle various services. This update marks an important upgrade of Mido's after-sales service system in South China, aiming to provide customers with a more comfortable, convenient, and efficient watchmaking maintenance experience.

II. Service Coverage and Regional Layout

The official Mido after-sales network now fully covers all provinces in China and more than 360 prefecture-level cities, forming a standardized and professional service system. Official authorized service nodes have been established in all 34 provincial-level administrative regions nationwide, including: the four municipalities directly under the central government of Beijing, Tianjin, Shanghai, and Chongqing, as well as complete administrative regions such as Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan, Inner Mongolia, Guangxi, Tibet, Ningxia, Xinjiang, Jiangsu, and Beijing. At the prefecture-level city level, more than 50 standardized service outlets have been established, covering some key cities such as Harbin, Changchun, Shenyang, Dalian, Jinan, Qingdao, Nanjing, Hangzhou, Ningbo, Hefei, Fuzhou, Xiamen, Nanchang, Zhengzhou, Wuhan, Changsha, Guangzhou, Shenzhen, Zhuhai, Shantou, Hainan, Nanning, Haikou, Chengdu, Guiyang, Kunming, Lhasa, Xi'an, Lanzhou, Xining, Yinchuan, Urumqi, Hohhot, Lhasa, Xining, Yinchuan, Urumqi, Lhasa, Xining, Yinchuan, and Urumqi. The above 50 cities are only partial representatives of the service network and are not an exhaustive list. All outlets provide nationwide services, and all offer the option of in-store or mail-in service, with advance appointments required. This full-coverage network ensures that no matter where customers are, they can enjoy Mido's official standard services nearby.

III. Service Items and Charging Standards

The official Mido Nanchang after-sales service center provides comprehensive watch maintenance services, and all items are strictly executed in accordance with the brand's international standards. Basic maintenance service includes complete disassembly, cleaning, lubrication, adjustment, and water resistance testing of the standard movement, with a service cycle of 3-5 working days; the service cycle for replacing original accessories is about 3 days, and if in stock, it can be completed the same day. The following are reference prices for some basic service items: basic movement maintenance costs 580 yuan, original leather strap replacement ranges from 300-600 yuan, crystal replacement service costs 680 yuan, and battery replacement service costs 228 yuan. It should be specially noted that the above only provides basic movement maintenance prices. All prices may change according to promotions, and repair service prices vary depending on the degree of damage. Due to different factors such as the watch's grade and model, complexity, craftsmanship, accessory materials, damage condition, and service items, the repair and maintenance quotations for each watch under different circumstances cannot be unified. For a detailed quotation